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Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Estimated United States delivery is 5–10 business days with standard shipping or 2–5 business days with expedited shipping. International delivery is generally estimated at 10–21 business days. Certain international shipments may require 10–20 business days. These are estimates rather than guarantees.

Standard shipping within the United States is free for eligible Weston Goods products. Shipping for partner-fulfilled items, expedited services, or international deliveries may cost extra. Any applicable shipping charges are shown at checkout before you pay.

We email tracking information after an order ships. Please allow 24–48 hours for carrier tracking to update. You can also view your orders.

Contact us as soon as possible. We cannot guarantee changes after order processing begins.

If tracking and available records confirm delivery to the address you supplied at checkout, a refund or free replacement is generally not available solely because that address was incorrect or a correction was requested too late. Contact us with your order number so we can review the delivery evidence. Your legal rights remain protected.

We make reasonable efforts to correct addresses before dispatch at no charge. After dispatch, carriers may charge for redirection, interception or reshipment. If your address error causes actual additional shipping charges, we will disclose the amount and seek your approval before arranging a paid service. We do not charge a percentage of the product price.

Contact info@westongoods.com with your order number and tracking details. We will investigate merchant, fulfillment-partner or carrier errors and provide any remedy required by applicable law.

For eligible merchandise shipped from within the U.S., submit a voluntary return or exchange request within 3 calendar days after confirmed delivery (delivery day is day zero). Overseas-shipped merchandise is final sale for voluntary returns when clearly identified before purchase. Items must meet the conditions in our Return & Refund Policy.

Email info@westongoods.com with your order number and the item you want to return. Do not send an item back before receiving authorization and the correct return address.

Items clearly identified as final sale before purchase, including eligible clearance products, overseas-shipped final-sale items and gift cards, are not eligible for voluntary returns, subject to applicable law. Your legal remedies for defective or incorrect items remain available.

Products clearly labeled “Ships from overseas · Final sale” are not eligible for voluntary returns, exchanges, or refunds because of size, color, preference, or change of mind. If an order is damaged, defective, incorrect, materially misdescribed, or does not arrive, contact Customer Care. Your rights under applicable law remain protected. These conditions apply only to orders placed after the current policy was published.

For voluntary returns or exchanges, customers purchase and pay for tracked return shipping. We do not normally provide prepaid labels. A 20% restocking fee applies to eligible voluntary merchandise returns only when disclosed before purchase and permitted by law; there is no additional 2% processing fee. Required remedies for defective, incorrect, or nonconforming goods are unaffected. See our Return & Refund Policy for the full terms.

Contact us promptly with your order number and clear photos of the item and packaging when available so we can review what happened.

Check the product page for the information supplied for that item, including available sizes, options, materials, care, and fulfillment details. Contact Customer Care before ordering when an important detail is missing or unclear.

We aim to display products accurately, but colors can vary because of lighting, photography, and screen settings.

Visit My Orders using the email address connected to your purchase.

We aim to respond within 1–2 business days. Weekend or holiday messages may receive a response on the next business day.