Frequently Asked Questions

Quick answers about orders, delivery, returns, products, accounts, and the Weston creator program.

Orders and delivery

How long does order processing take?

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

How long does delivery take?

Estimated United States delivery is 5–10 business days with standard shipping or 2–5 business days with expedited shipping. International delivery is generally estimated at 10–21 business days. Some items shipped directly from international suppliers may require 10–20 business days. These are estimates rather than guarantees.

How much does shipping cost?

Available methods and rates are calculated at checkout based on the destination, products, and order details.

How do I track my order?

We email tracking information after an order ships. Please allow 24–48 hours for carrier tracking to update. You can also view your orders.

Can I change my shipping address?

Contact us as soon as possible. We cannot guarantee changes after order processing begins.

Returns and refunds

What is the return window?

Eligible full-price items may be returned within 30 days after delivery. Items must meet the conditions in our Return & Refund Policy.

How do I start a return?

Email info@westongoods.com with your order number and the item you want to return. Do not send an item back before receiving authorization and the correct return address.

Can sale items or gift cards be returned?

No. Items sold at a reduced sale price, gift cards, and products clearly marked Clearance or Final Sale are not returnable, except where applicable law provides otherwise.

Is return shipping free?

For an ordinary eligible return, return-shipping costs may be the customer’s responsibility. If we provide a prepaid label, any deduction will be disclosed before you accept it. Return shipping is covered if the item arrived damaged, defective, or incorrect.

What if my item is damaged or incorrect?

Contact us promptly with your order number and clear photos of the item and packaging when available so we can review what happened.

Products and sizing

Where can I find sizing and material details?

Check the product page for the information supplied for that item, including available sizes, options, materials, care, and fulfillment details. Contact Customer Care before ordering when an important detail is missing or unclear.

Will an item look exactly like my screen?

We aim to display products accurately, but colors can vary because of lighting, photography, and screen settings.

Accounts and Customer Care

Where can I see my orders?

Visit My Orders using the email address connected to your purchase.

How quickly will Customer Care reply?

We aim to respond within 1–2 business days. Weekend or holiday messages may receive a response on the next business day.

Weston Creators

How can I apply to collaborate?

Visit Become a Weston Creator and submit the application. Applying does not guarantee acceptance or a campaign invitation.

Still need help? Contact Weston Goods →