01 — Before dispatch
Processing Time
Orders are processed within 1–3 business days, Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day.
Client services
Shipping Policy
At a glance
1–3business days for order processing
5–10business days for estimated U.S. standard delivery after dispatch
2–5business days for estimated expedited delivery after dispatch, when offered
10–20business days for estimated overseas-item delivery after dispatch
10–21business days for estimated international delivery after dispatch
02 — United States
United States Shipping
Standard shipping: estimated delivery in 5–10 business days after dispatch
Expedited shipping: estimated delivery in 2–5 business days after dispatch, when offered at checkout
Available shipping methods, rates, and final estimates are shown at checkout based on the destination and order details.
03 — Direct from supplier
Items Shipped from Overseas
Products marked “Ships from overseas” are sent directly from an international supplier. Estimated delivery is 10–20 business days after dispatch. Carrier or customs delays may extend this window.
04 — Outside the U.S.
International Shipping
We ship to select international destinations. Estimated international delivery is generally 10–21 business days after dispatch, depending on the destination and customs processing. Customers are responsible for applicable customs duties, taxes, and import fees.
Tracking
Tracking Your Order
We’ll email tracking information when your order ships. Please allow 24–48 hours for the carrier’s tracking page to update.
Address review
Check Your Address
Please review your shipping address before placing an order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after processing begins.
Need assistance?
Lost or Delayed Packages
If your package appears lost or significantly delayed, email info@westongoods.com with your order number and tracking details so our team can help.
