Processing Time All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will begin processing the next business day.
Domestic Shipping (United States) We offer standard and expedited shipping options at checkout. Estimated delivery times:
Shipping rates are calculated at checkout based on order weight and destination.
International Shipping We ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
Estimated international delivery times: 10–21 business days, depending on destination and customs processing.
Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Items Shipped from Overseas Some items in our catalog are shipped directly from our international suppliers. These items are clearly tagged and may have longer delivery windows of 10–20 business days. Customers will receive tracking information once the item has been dispatched.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at Info@westongoods.com and we will work with the carrier to resolve the issue.