Shipping policy
TEE LUNA SHIPPING POLICY
Effective Date: June 10, 2026
Overview
TeeLuna is an online marketplace that offers products sold directly by TeeLuna as well as products sold by independent third-party vendors. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order on TeeLuna, you agree to this Shipping Policy.
Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully received and verified.
Processing times may vary due to:
Product availability
Vendor processing schedules
High order volume
Holidays and peak seasons
Verification requirements
Orders are not typically processed on weekends or federal holidays.
TeeLuna-Sold Products
Products sold directly by TeeLuna will be clearly identified on the product page.
For TeeLuna-sold products:
Orders are generally processed within 1–3 business days.
Tracking information will be provided when available.
TeeLuna manages shipping support, returns, and eligible refunds.
Delivery estimates are provided during checkout but are not guaranteed.
Vendor-Sold Products
Products sold by independent vendors are fulfilled and shipped by those vendors.
For vendor-sold products:
Processing and shipping times may vary.
Vendors are responsible for fulfillment and shipment of their products.
Delivery estimates may differ depending on the vendor's location and shipping method.
Vendors are responsible for providing accurate shipping information and order fulfillment.
Shipping Methods
Available shipping methods may include:
Standard Shipping
Expedited Shipping
Priority Shipping
International Shipping (where available)
Available shipping options may vary by product and destination.
Shipping Costs
Shipping charges are calculated at checkout based on:
Delivery location
Product size and weight
Shipping method selected
Vendor location
Free shipping promotions may be available on qualifying products or orders.
Delivery Estimates
Estimated delivery times are provided for convenience only and are not guaranteed.
Typical delivery estimates:
United States: 3–10 business days
Canada: 7–15 business days
International: 10–30 business days
Actual delivery times may vary.
Multiple Shipments
Orders containing products from multiple vendors or a combination of TeeLuna and vendor products may ship separately.
Customers may receive:
Multiple packages
Separate tracking numbers
Different delivery dates
Tracking Information
Tracking information will be provided when available.
Customers will receive shipping updates via email or through their account dashboard.
Tracking information may take up to 48 hours to become active after shipment.
International Shipping
International shipping may be available for select products and destinations.
Customers are responsible for:
Import duties
Customs fees
Taxes
Brokerage fees
These charges are not included in product or shipping prices unless explicitly stated.
Delayed Shipments
TeeLuna is not responsible for delays caused by:
Weather conditions
Customs processing
Carrier disruptions
Natural disasters
Incorrect addresses
Events beyond our reasonable control
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
TeeLuna is not responsible for orders shipped to addresses entered incorrectly during checkout.
Additional shipping fees may apply if reshipment is required.
Lost or Missing Packages
If your package appears lost:
1. Verify the shipping address provided.
2. Check with household members, neighbors, or building management.
3. Contact the shipping carrier.
4. Contact TeeLuna Support within 7 days of the expected delivery date.
Damaged Packages
If an item arrives damaged:
1. Take photographs of the package and product.
2. Contact support within 7 days of delivery.
3. Include your order number and supporting images.
Claims submitted after 7 days may not be eligible for review.
Shipping Restrictions
Certain products may be unavailable for shipment to specific states, countries, or regions due to legal, carrier, or vendor restrictions.
Policy Updates
TeeLuna reserves the right to modify this Shipping Policy at any time. Updates become effective immediately upon posting to the website.
Contact Information
TeeLuna
Website: https://teeluna.com
Email: info@teeluna.com
By placing an order on TeeLuna, you acknowledge that you have read and agree to this Shipping Policy.