Refund policy
RETURN & REFUND POLICY
Effective Date: June 10, 2026
1. Overview
At TeeLuna, customer satisfaction is important to us. TeeLuna operates as both an online retailer and a marketplace that allows independent vendors, suppliers, manufacturers, distributors, and fulfillment partners to sell products through our platform.
This Return & Refund Policy outlines the conditions under which returns, exchanges, replacements, and refunds may be granted.
By placing an order through TeeLuna, you agree to this policy.
2. Return Eligibility
To qualify for a return, the item must:
Be returned within 30 days of delivery unless otherwise stated.
Be unused and unworn.
Be in its original condition.
Include original packaging, tags, manuals, and accessories.
Not show signs of misuse, abuse, alteration, or damage caused after delivery.
TeeLuna reserves the right to reject any return that does not meet these requirements.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
Gift cards
Digital products
Downloadable products
Personalized or custom-made products
Clearance items
Final sale items
Intimate apparel where prohibited by law
Opened health, beauty, or personal care products
Products marked as non-returnable
Additional non-returnable items may be identified on product pages.
4. TeeLuna-Sold Products
Products sold directly by TeeLuna may be returned within 30 days of delivery if they meet the return eligibility requirements.
Upon approval:
A refund may be issued.
A replacement may be offered.
Store credit may be provided.
Original shipping charges are generally non-refundable unless the return is due to TeeLuna's error.
5. Vendor-Sold Products
Products sold by independent vendors may be subject to separate return policies.
Customers should review product listings carefully before purchasing.
Vendor-specific policies may include:
Different return windows
Restocking fees
Exchange-only policies
Store-credit-only policies
Non-returnable categories
TeeLuna may assist in dispute resolution but does not guarantee refunds for vendor-sold products.
6. Damaged, Defective, or Incorrect Items
If a product arrives:
Damaged
Defective
Incomplete
Incorrect
Different from the product description
Customers must contact TeeLuna within 7 days of delivery.
The following information may be required:
Order number
Description of issue
Photos of product
Photos of packaging
Photos of shipping label
After review, TeeLuna may provide:
Replacement
Repair
Store credit
Partial refund
Full refund
7. Customer-Caused Damage
Products damaged after delivery due to customer actions are not eligible for return, refund, exchange, or replacement.
Examples include:
Physical damage
Water damage
Misuse
Abuse
Negligence
Improper assembly
Improper washing or cleaning
Unauthorized repairs
Alterations
Missing parts caused by customer handling
Normal wear and tear
TeeLuna reserves the right to inspect all returned merchandise and determine the cause of damage.
8. Vendor, Supplier, and Manufacturer Responsibility
TeeLuna may offer products supplied, manufactured, fulfilled, or shipped by third-party vendors, suppliers, manufacturers, distributors, wholesalers, or fulfillment partners.
These parties are responsible for:
Product quality
Product safety
Product compliance
Product descriptions
Packaging
Inventory accuracy
Shipping fulfillment
TeeLuna is not responsible for:
Manufacturing defects originating from third parties
Supplier inventory errors
Vendor operational failures
Supplier business interruptions
Product recalls initiated by manufacturers
Shipping delays caused by vendors or fulfillment partners
TeeLuna may assist customers in resolving disputes but reserves the right to determine whether a refund, replacement, repair, or store credit is appropriate.
9. Return Authorization
Before returning any item, customers must obtain return authorization.
Unauthorized returns may be:
Refused
Returned to sender
Ineligible for refund
Return instructions will be provided after approval.
10. Return Shipping Costs
Unless otherwise required by law or caused by our error:
Customers are responsible for return shipping costs.
Shipping fees are generally non-refundable.
Expedited shipping fees are non-refundable.
Customers are encouraged to use trackable shipping services.
11. Refund Processing
Once the returned item is received and inspected:
Refund eligibility will be determined.
Approved refunds will be issued to the original payment method.
Processing typically requires 5–10 business days.
Actual posting times may vary by bank or payment provider.
12. Partial Refunds
Partial refunds may be granted when:
Items are returned incomplete.
Items show signs of use.
Items are missing packaging or accessories.
Damage occurs during return shipment due to inadequate packaging.
13. Exchanges
Eligible products may be exchanged for:
Different size
Different color
Replacement item
Exchanges are subject to inventory availability.
If a replacement is unavailable, a refund or store credit may be offered.
14. Order Cancellations
Orders may be canceled before shipment.
Once an order has shipped, cancellation may no longer be possible.
Customers may need to follow the return process after delivery.
15. Refused Deliveries
Customers who refuse delivery without authorization may be charged:
Return shipping fees
Carrier fees
Restocking fees where permitted by law
Refund amounts may be reduced accordingly.
16. Chargebacks and Payment Disputes
Customers are encouraged to contact TeeLuna before filing a chargeback.
Fraudulent or abusive chargebacks may result in:
Account suspension
Account termination
Collection efforts
Legal action where permitted
TeeLuna reserves all rights to dispute improper chargeback claims.
17. Fraud Prevention
TeeLuna reserves the right to:
Investigate refund requests
Verify purchase information
Request additional documentation
Deny suspicious claims
Restrict excessive return activity
Refund abuse may result in account restrictions.
18. Limitation of Liability
To the fullest extent permitted by law, TeeLuna shall not be liable for:
Indirect damages
Consequential damages
Lost profits
Lost business opportunities
Shipping delays
Vendor-caused losses
Supplier-caused losses
19. Policy Updates
TeeLuna reserves the right to modify this Return & Refund Policy at any time.
Changes become effective immediately upon posting to the website.
20. Contact Information
Website: https://teeluna.com
Email: info@teeluna.com
By placing an order on TeeLuna, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.