Returns,
made clear.

At a glance · Current policy

Clear terms, before you return.

The policy below governs new orders placed after publication. Earlier purchases retain the terms in effect at purchase, along with all mandatory consumer rights.

Before sending anything: contact Info@westongoods.com and wait for written authorization and the correct return address.

Refund, Return & Exchange Policy

Shipping origin, 3-day return requests, customer-paid return shipping and 20% restocking

Weston Goods is committed to describing products and return terms clearly. Please review this policy and any product-specific final-sale notice before purchasing. This version applies only to purchases made after it is published. Orders placed earlier remain subject to the applicable terms in effect when purchased, along with non-waivable legal rights.

1. Quick Summary

U.S.-shipped eligible merchandise: request authorization for a discretionary return or exchange within three (3) calendar days after confirmed delivery. Day one is the calendar day following delivery. The three-day period is for submitting the request, not for shipping a parcel back or receiving a refund.

Overseas-shipped merchandise: final sale for voluntary size, fit, color, preference and change-of-mind returns when prominently identified as such before purchase.

Eligible voluntary returns: customer buys and pays for tracked return shipping; original outbound shipping is generally nonrefundable; a 20% restocking fee on the returned merchandise price applies where properly disclosed and legally permitted. There is no additional 2% return processing fee.

Consumer-rights exception: defective, incorrect, materially misdescribed, undelivered or otherwise nonconforming products are reviewed separately and remain subject to applicable legal remedies.

2. Which Items Qualify for Voluntary Returns

Items dispatched from within the United States may qualify for a discretionary return or exchange if the customer requests authorization within three (3) calendar days after confirmed delivery, the item is eligible and all return-condition requirements below are met. Whether a product was shipped from a U.S. or overseas warehouse depends on the actual fulfillment origin, not on the customer's shipping destination.

Products dispatched from outside the United States are final sale for voluntary returns or exchanges only when that restriction was clearly disclosed on the product page and before the customer placed the order. Product listings may use the notice “Ships from overseas — Final sale for change-of-mind and sizing returns.”

Final sale means an overseas-shipped item is not voluntarily returnable for an incorrect size preference, change of mind, style or color preference, or no longer wanting the product. Final-sale restrictions never exclude mandatory remedies for defective or incorrect goods, misleading descriptions, delivery failures or other non-waivable consumer rights.

3. Three-Day Request Deadline — After Delivery

For eligible U.S.-shipped products, contact Info@westongoods.com within three (3) calendar days after the date of confirmed delivery. The date the item was delivered is day zero; the next calendar day is day one. Weekends and holidays count. For example, if a package is delivered on Monday, the request should be submitted by the end of Thursday.

The three-day deadline applies to the customer's initial voluntary return or exchange request, not to the arrival of the return parcel at a warehouse. Weston Goods will review the request and provide a separate shipping deadline in the return authorization. Return-shipment deadlines may differ by facility and may be short; please follow the instructions provided with your authorization.

If delivery records are missing or disputed, we will review the available carrier and fulfillment evidence before determining the starting date. Any longer statutory rights apply instead where required by law.

4. Merchandise Condition and Eligibility

For a discretionary return or exchange, merchandise must be new, unused, unworn, unwashed, undamaged and in resalable condition, with all original tags attached, accessories and components included, and original packaging where supplied. Apparel sets and bundles must be returned complete. When provided, retain the original clear garment bag, SKU sticker and labeling. The customer must provide a receipt, order number or other verifiable proof of purchase.

We may request reasonable documentation, such as photos of the product, size labels, attached tags and packaging, to help assess the request. Submission of photos alone does not guarantee authorization, and a missing photograph by itself does not automatically establish that the item is ineligible. When an authorized return is received, it may be inspected before a refund is approved.

Merchandise that fails the disclosed discretionary-return criteria may be declined, subject to law. We will explain the reason for a denial and any applicable disposition or shipping options before taking further chargeable action.

5. Return Authorization and Shipping Instructions

To request a voluntary return or exchange, email Info@westongoods.com with the order number, product, selected variant and reason within the required request window. Please indicate whether you are asking for a refund or an exchange and include photos if reasonably requested.

Do not return merchandise until we issue written return authorization. If approved, we will provide the designated return facility, any required RMA/return authorization number, packaging instructions and the deadline for sending the parcel. Returns received at an unauthorized address may not be processable.

The customer must ship by the deadline stated in the authorization using an adequately packaged, tracked service; retain the shipping receipt and tracking number, and send the tracking details to our support team when requested. Return addresses vary by item and facility; please use only the address provided in your return authorization.

6. Original Shipping, Return Shipping and Exchanges

Customers are responsible for the outbound shipping and handling charges presented at checkout. In a discretionary return, original outbound shipping and handling charges are generally not refunded except where the purchase terms or applicable law require otherwise.

For voluntary returns and exchanges, the customer purchases and pays for their own tracked return-shipping label unless Weston Goods expressly agrees in writing to supply a label or cover its cost. Return authorization does not itself mean a prepaid return label will be provided. Do not assume a customer must use a particular carrier unless one is stated in the authorization.

For approved voluntary exchanges, customers also pay any applicable shipping charge for the replacement item, disclosed for approval before shipment, and any product price difference. Exchanges depend on product availability. Alternatively, customers may make a new purchase after their eligible return has been resolved.

When mandatory law requires Weston Goods to pay or reimburse shipping for a defective, incorrect, materially misdescribed or otherwise nonconforming item, those obligations take precedence over the voluntary return-shipping provisions.

7. Restocking Fee — 20% on Eligible Voluntary Returns

A restocking fee equal to 20% of the amount paid for the returned merchandise, excluding outbound shipping and tax, applies to authorized voluntary returns when this fee was clearly disclosed before the customer placed the order and is permitted by applicable law. The fee is deducted from the approved merchandise refund. It does not apply to merchandise the customer keeps or to taxes and shipping costs. No additional 2% return-processing fee is charged.

Before a return is authorized, Weston Goods will provide an itemized explanation of the applicable restocking fee and return-shipping responsibility. We may waive or reduce the restocking fee in an individual case. We will not impose a new restocking fee on orders placed before this version of the policy was published.

The restocking fee will not be imposed where it would unlawfully reduce a mandatory refund or remedy, including applicable claims for defective, incorrect, materially misdescribed or undelivered goods or statutory cancellation/withdrawal rights. Restocking and fulfillment-related fees are not automatic grounds to deny a legally required refund.

8. Nonreturnable and Final-Sale Items

Where the restriction was clearly disclosed before purchase and applicable law permits it, discretionary returns are unavailable for overseas-shipped final-sale merchandise, items identified as clearance/final sale, gift cards, personalized or custom-made products, perishables, opened personal-care items that cannot be safely resold, and hazardous materials that cannot be safely returned.

These exclusions apply only to voluntary returns and do not remove legally required remedies, including any rights regarding defective, wrong, unsafe, or materially misdescribed products. Contact us with any question about a specific item before returning it.

9. Damaged, Defective, Incorrect or Missing Orders

Inspect your order after delivery and promptly contact Info@westongoods.com if a product is damaged, defective, incorrect, incomplete, materially different from its description, or did not arrive. Include the order number, a brief description of the issue and reasonably available evidence, such as photos or carrier details. We will investigate and offer an appropriate repair, replacement, cancellation, return or refund as required by law.

A valid consumer claim involving a defective or incorrect item is not automatically excluded by a final-sale designation or the three-day voluntary return window. Weston Goods will not impose a voluntary restocking penalty or refuse legally required return-shipping reimbursement in these situations.

10. Inspection, Refund Method and Timeline

When an authorized return reaches the designated facility, the merchandise may be inspected to verify compliance with the applicable conditions. We will inform you whether the refund has been approved and provide an itemized deduction breakdown, if any.

Approved refunds are issued to the original payment method within ten (10) business days after approval unless applicable law requires an earlier refund. Banking and card-processing times may vary. If more than fifteen (15) business days have passed since refund approval, contact Info@westongoods.com.

For eligible voluntary returns, the approved merchandise refund may be reduced by the disclosed 20% restocking fee where lawful. Nonrefundable outbound shipping and customer-paid return shipping are not included in the merchandise refund except where required by law.

11. Statutory Rights and International Customers

Nothing in this policy restricts non-waivable consumer rights concerning statutory withdrawal/cancellation periods, defective products, legal warranties, product conformity, delivery failures or refunds. For example, eligible consumers in the European Union generally have a 14-day distance-purchase withdrawal period after receiving goods, subject to statutory exceptions. Any mandatory refund of original standard delivery fees, restrictions on restocking deductions, and rules concerning return-shipping costs will be followed.

Where the law applicable to a transaction gives a customer greater protection than our discretionary three-day return window, overseas final-sale classification, restocking fee or return-shipping terms, the mandatory law controls.

12. Policy Effective Date and Contact

This version is effective when actually published on the Weston Goods website and applies only to orders placed after publication. Orders placed earlier are governed by the terms applicable to their purchase and by mandatory consumer law. We do not retroactively shorten earlier return windows or add fees to older orders.

Customer Support: Info@westongoods.com | Website: westongoods.com. Please include your order number in correspondence.